I've led healthcare operations at Novant Health across approximately 30 locations, 380+ physicians, providers, and staff, with more than $90M in annual operating responsibility.
I build governance cadences, KPI systems, Power BI dashboards, and operating rhythms that turn data into accountable decisions. Through workflow redesign, resource alignment, and disciplined execution, I delivered approximately $4M in annual revenue improvement and contributed to a roughly 70% improvement in employee engagement.
My work spans clinical operations, finance, technology, workforce planning, compliance, patient experience, and process improvement. Earlier, I rebuilt a Department of Defense patient-experience operating model serving approximately 166,000 beneficiaries, improving enterprise metrics by 28%.
