Nelly Chuba
@nellychuba
Highly motivated customer service representative with strong communication skills.
ZimbabweWhat I'm looking for
I am a highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence. With extensive experience in customer service, I have developed a knack for managing customer relationships and ensuring satisfaction. My goal is to leverage my skills and experience to contribute significantly to a company's success.
During my tenure as a Customer Service Representative at Nkwashi, I successfully managed large volumes of incoming calls, generated sales leads, and built sustainable relationships with customers. I was recognized as Employee of the Year in 2020 for my dedication and ability to exceed sales targets while maintaining high customer satisfaction levels.
Currently pursuing a diploma at Lusaka Business and Technical College, I am eager to further develop my skills and take on new challenges in a dynamic work environment. I am passionate about engaging with customers and providing solutions that meet their needs, and I look forward to bringing this passion to my next role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Nkwashi
Nov 2018 - Oct 2023 (4 years 11 months)
Managed large amounts of incoming phone calls and generated sales leads. Identified and assessed customer needs to achieve satisfaction and built sustainable relationships.
Customer Consultant
Velcon Limited
Jul 2016 - Oct 2018 (2 years 3 months)
Listened to customer concerns and provided information, answers, or responses. Handled customer complaints and processed returns effectively, ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Chongololo International School
Grade 7 Certificate, General Studies
Completed primary education, focusing on foundational subjects.
Libala Stage 3 Basic School
Grade 9 Certificate, General Studies
Completed junior secondary education, building on foundational knowledge.
Kabulonga Girls Secondary School
Grade 12 Certificate, General Studies
Completed senior secondary education, preparing for higher studies.
Lusaka Business and Technical College
Diploma, Business and Technical Studies
Currently pursuing a diploma, gaining specialized knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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