Maureen Owino
@maureenowino
Project planning and business relations professional driving operational efficiency and growth.
KenyaWhat I'm looking for
I am a results-oriented project planning and business relations professional with extensive experience in project management, customer care, and stakeholder engagement within healthcare settings. I have led strategic projects, streamlined processes, and implemented digital transformation initiatives that improved operational efficiency and reduced costs.
I excel at building partnerships, developing business strategies, and managing health records and customer service operations. My achievements include measurable improvements in customer satisfaction, project delivery timelines, cost savings, and revenue growth, and I bring a proactive, collaborative approach to driving continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Care & Health Records Officer
Alexandria Cancer Center
May 2022 - Present (3 years 7 months)
Manage customer inquiries and maintain confidential health records, implementing quality assurance measures that improved service delivery and record accuracy. Coordinated patient scheduling, billing resolution, and data-driven reporting to support operational improvements.
Project Planning Manager
Alexandria Cancer Center
Jun 2021 - Present (4 years 6 months)
Lead strategic project planning and execution, managing timelines and budgets to improve efficiency and deliverables. Directed cross-functional teams, risk mitigation, and change management, driving measurable process improvements.
Business Relations Officer
Alexandria Cancer Center
May 2020 - Present (5 years 7 months)
Cultivated stakeholder relationships and led business development initiatives that expanded market reach and increased client acquisition. Negotiated contracts, coordinated marketing activities, and provided regular performance reporting to senior management.
Business Relations Officer
Mediheal Group of Hospital Nakuru
Sep 2018 - Apr 2020 (1 year 7 months)
Managed business relations with healthcare providers, insurers, and suppliers to support growth and client satisfaction. Executed development activities, client presentations, and retention strategies to improve service uptake.
Entrepreneur / Salon Owner
Self Employed
Jan 2016 - Aug 2018 (2 years 7 months)
Founded and operated a beauty products retail business and salon, overseeing daily operations, staff management, inventory, and financials to achieve growth and regulatory compliance. Implemented marketing and quality control measures to enhance customer experience.
Intern - Water Resource Management
Water Resource Management Authority
Sep 2015 - Dec 2015 (3 months)
Supported water resource management tasks through data entry, research, field data collection, and administrative coordination to assist departmental projects and reporting. Prepared documentation and presentations for stakeholders.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nairobi
Bachelor of Science, Project Planning and Management
2012 - 2016
Grade: Second Class Upper Division
Completed a Bachelor of Science in Project Planning and Management with Second Class Upper Division, focusing on project planning, management and related methodologies.
University of Nairobi
Diploma, Business Management
2009 - 2011
Grade: Credit
Completed a Diploma in Business Management with Credit, covering business administration and management practices.
UNUniversity of Nairobi
Certificate, Public Relations
2009 - 2009
Grade: Distinction
Obtained a Certificate in Public Relations with Distinction, focusing on communication and public relations skills.
African Institute of Research and Development Studies
Certificate, Computer Application
2008 - 2009
Grade: Distinction
Completed a Certificate in Computer Application with Distinction, emphasizing computer applications and related skills.
Langa Langa Secondary School
Kenya Certificate of Secondary Education, Secondary Education
1998 - 2001
Completed the Kenya Certificate of Secondary Education (K.C.S.E.) covering secondary school curriculum and examinations.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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