Open to opportunities

Pat Condon

@patcondon

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Salesforce Platform Lead and PMP-certified business analyst driving secure CRM transformations.

United States

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What I'm looking for

I want to lead Salesforce platform governance and CRM migrations end-to-end, pairing business analysis with declarative automation. I’m looking for a team that values data integrity, strong UAT/QA, and measurable user adoption.

I’m a Salesforce Platform Lead and PMP-certified business analyst with 12+ years delivering full-cycle Salesforce implementations across healthcare, higher education, and nonprofit environments.

I specialize in declarative automation (Flows, validation rules, Lightning App Builder), data modeling, and multi-org administration, with a strong focus on platform governance, data integrity, and user adoption.

Recently, I led business analysis across 5 Salesforce orgs, streamlining 130+ permission sets and building standardized reporting dashboards. I also directed a high-stakes Salesforce migration after failed attempts, integrating Sales Cloud, NPSP, Pardot, and data warehouse systems while reducing post-launch defects by 35% through stronger QA/UAT.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Platform Lead

Current

Maryville University

Apr 2025 - Present (1 year 2 months)

Led business analysis for 5 Salesforce orgs, consolidating and optimizing platform governance across Sales, Marketing, and Customer Success. Streamlined 130+ permission sets to 35, improving access control/security hygiene by 40%, and delivered standardized reporting dashboards to replace manual spreadsheet tracking.

Salesforce Platform Administration Salesforce Flows Permission Set Optimization Security Architecture Dashboards Lightning App Builder UAT coordination

Salesforce Project Manager

Mercy Ships

Jan 2024 - Apr 2025 (1 year 3 months)

Directed a Salesforce implementation for a multi-million-dollar revenue division after two failed migration attempts, restoring organizational confidence and adoption. Integrated Sales Cloud, NPSP, Pardot, and data warehouse systems, and reduced post-launch defects by 35% by establishing QA and UAT protocols.

Salesforce Sales Cloud Salesforce NPSP Pardot Data Warehouse Defect Triage Project Delivery Revenue Operations

Salesforce Consultant

The Cloud for You

Oct 2018 - Jan 2024 (5 years 3 months)

Delivered discovery-to-go-live Salesforce implementations for education and nonprofit clients, supporting multi-org deployments and process improvements. Deployed multilingual Experience Cloud portals for 700+ members (reducing inbound support by 30%) and built Flows and SLA tracking that saved $15K+ annually in licensing costs.

Salesforce Experience Cloud Salesforce Flows SLA Declarative Automation Stakeholder Management User Adoption