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KARTHIK NAGILLA

@karthiknagilla

Senior Salesforce consultant/developer delivering CRM modernization, automation, integrations, and reliable production support.

United States

Message

What I'm looking for

I’m looking for a Salesforce role where I can lead CRM modernization and automation—combining Apex, Lightning, integrations, and dashboards—while owning reliable production support, secure data handling, and measurable business outcomes.

I’m an accomplished Salesforce Consultant and Developer with 10+ years of experience supporting Salesforce implementation, administration, and CRM modernization across public-sector case management, healthcare workflows, municipal services, and regulated financial services. I translate business needs into scalable Salesforce configurations, Apex logic, Lightning Web Components, integrations, dashboards, and dependable production support.

In my most recent role as Salesforce Lead Developer, I built and maintained Apex service logic, triggers, and reusable components for case intake, approvals, escalations, notifications, and backend validations—while staying aligned with governor-limit best practices. I also implemented Salesforce Flows to automate routing decisions, record updates, approval steps, and email notifications, and I supported REST/SOAP integrations with state systems, provider platforms, and document repositories. I created Batch Apex, Queueable Apex, and scheduled jobs for large-volume processing and improved SOQL performance, trigger execution flow, logging, and exception handling to reduce recurring production issues. I strengthen access and audit controls through profiles, permission sets, sharing rules, field-level security, role hierarchy behavior, and audit fields, and I support sandbox testing, UAT validation, release preparation, and post-deployment checks in regulated environments.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Lead Developer

Current

Texas Health & Human Services Commission

Jun 2021 - Present (5 years)

Led enterprise Salesforce development for public-sector health and human services, delivering case-management workflows, eligibility-related processing, and operational dashboards for high-volume benefit and healthcare programs. Built Apex and Lightning solutions, implemented Flows, and supported REST/SOAP integrations while strengthening performance, security, and production support readiness.

Apex Lightning Web Components Salesforce Flows Case Management In Production Support

Salesforce Senior Consultant

City of Austin

Dec 2018 - May 2021 (2 years 5 months)

Supported Salesforce Service Cloud configuration and development for municipal resident-service workflows, including intake, routing, SLA visibility, and operational reporting across city service teams. Delivered Apex and Lightning components, automated processes with Flows, and improved reporting accuracy through data cleanup and duplicate management.

Salesforce Service Cloud Apex Lightning Components Salesforce Flows

Salesforce Consultant

USAA

Nov 2017 - Dec 2018 (1 year 1 month)

Enhanced Salesforce Service Cloud for member-service and case-management workflows in a regulated financial services environment. Developed Apex and Lightning solutions, configured Flow/Process Builder automation, supported API integrations, and improved visibility with reporting while troubleshooting governor-limit and production defects.

Salesforce Service Cloud Lightning Components Salesforce Flows API Integration Debug Logs Governor Limit Triage Role Based Access Control

Salesforce Consultant Intern

Tavant

Jun 2014 - Nov 2017 (3 years 5 months)

Assisted with Salesforce configuration and CRM modernization, supporting objects, fields, record types, validation rules, workflows, and reporting/dashboard improvements for enterprise client projects. Gained hands-on experience with Apex basics, Lightning/Visualforce UI elements, and data migration/cleansing using Data Loader and duplicate checks.

Salesforce Configuration Apex SOQL Salesforce Lightning Data Loader Dashboards Sandbox Testing UAT Support