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Pasa Christabel

@pasachristabel

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Customer Support Specialist at Cage who cut inquiry response times by 50% and moved sales appointments forward.

Nigeria

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At Cage, I streamlined lead qualification, reducing inquiry response times by 50% and accelerating sales cycle movement. I also handled inbound inquiries, qualified prospective clients, and converted inquiries into pipeline appointments.

At Grey Lounge, I screened incoming prospects, addressed buyer hesitations, and upsold premium reservation packages. Earlier, at Irish Hotel, I conducted prospect screening and follow-up calls, and trained sales and client-facing staff on objection handling and call conversion.

Experience

Work history, roles, and key accomplishments

Customer Support/Appointment Setter

Cage

Feb 2023 - Jan 2026 (2 years 11 months)

Streamlined lead qualification processes, driving a 50% reduction in inquiry response times and accelerating sales cycle movement. Managed high-volume inbound customer inquiries, scheduled appointments, and assisted with insurance verification and billing inquiries.

Lead Qualification Appointment Setting Customer Support CRM Inbound Calls Outbound Calls Insurance Verification Billing Customer Records

Appointment Setter & Client Acquisition Specialist

Grey Lounge

Jan 2022 - Jul 2023 (1 year 6 months)

Acted as primary point of contact for incoming inquiries, screening prospects to qualify needs and directing high-value clients to booking agents. Managed high-volume client intake, resolving buyer hesitations and upselling premium reservation packages to increase daily revenue.

Client Acquisition Appointment Setting Candidate Screening Upselling Client Records Follow up

Sales Representative

Irish Hotel

Feb 2021 - Jan 2022 (11 months)

Conducted outbound and inbound prospect screening to evaluate client requirements, qualify buying intent, and recommend tailored packages. Managed booking schedules and pipeline logs, trained staff on objection handling and call conversion, and executed follow-up calls to drive recurring sales.

Sales Lead Qualification Pipeline Management Training Objection Handling Follow up calls Customer Retention