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Esther Umehea

@estherumehea1

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I generate qualified pipeline through high-volume outbound calling, appointment setting, and disciplined follow-up.

Nigeria

Message

What I'm looking for

I'm looking for a remote sales development or appointment-setting role where I can generate qualified pipeline, improve show rates through structured follow-up, and support sales teams with accurate CRM and calendar management.

I've generated qualified pipeline for direct sales, insurance, and consultancy teams through high-volume outbound calling, lead qualification, and appointment setting.

At Curvion Blue, I managed 150+ weekly customer interactions and booked appointments while maintaining a 98% CSAT rating, reducing follow-up errors by 30%, and resolving 90%+ of issues without escalation.

Previously at Fusion Growth Partners and Calls Experts, I made up to 300 outbound calls daily, improved appointment show rate by 20%, and converted cold insurance leads into sales-ready opportunities for advisors.

Experience

Work history, roles, and key accomplishments

Appointment Setter & Confirmation Specialist

Curvion Blue

Aug 2025 - Aug 2026 (1 year)

Delivered proactive outbound calling and appointment confirmation for a high-volume U.S. client base, sustaining a 98% customer satisfaction rating. Managed end-to-end ticket and CRM management for 150+ weekly interactions, cutting follow-up errors by 30%.

Outbound Calling Appointment Confirmations Lead Qualification CRM Management Ticket Management First Contact Resolutions Escalation Management Multichannel Support Calendar Management Customer Retention

Appointment Setter

Fusion Growth Partners

Jul 2024 - Aug 2025 (1 year 1 month)

Executed 100-150 outbound calls daily to qualified prospects, building a consistent pipeline of new business opportunities. Ran structured follow-up sequences that lifted appointment show rate by 20% and reduced no-shows.

Outbound Calling Cold Calling Lead Qualification Appointment Setting Follow up CRM Management HubSpot Salesforce Pipeline Management Calendar Management KPI Achievement

Outbound Sales & Lead Qualification Specialist

Calls Experts

Jun 2023 - Jul 2024 (1 year 1 month)

Conducted high-volume cold calling to pre-qualify life insurance leads, converting cold prospects into sales-ready opportunities. Dialed up to 300 outbound calls daily, meeting or exceeding KPI targets for call volume and lead conversion.

Cold Calling Lead Qualification Objection Handling Upselling Cross Selling KPI Achievement Regulatory Compliance CRM Management