Parvathi Somanathan

Lead and managed a team of 10–18 across chat, calls and email channels; monitored KPIs, handled complex cases, produced reports and provided onboarding training to maintain service quality and improve workflows.

Handled inbound/outbound calls, chat and email inquiries, resolved complaints within SLA, maintained high data confidentiality and adhered to scripts and service quality standards.

Sourced and screened candidates for Harman Automotive research studies, managed scheduling and coordination with operators, completed target participant numbers within two months and improved succession rate by 60% in a difficult demographic.

Oversaw FOH operations ensuring guest satisfaction and efficient BOH-FOH communication; led health & safety meetings and contributed to a 21.8% increase in returning guests and $48,000 sales during a holiday period.

Managed front of house operations, recruited and trained servers, tracked inventory and achieved five-star guest reviews; delivered a promotional menu rollout that increased targeted sales by 93%.

Provided support for individuals with special needs and assisted-living residents, delivered life-skills coaching, monitored behaviors, provided counselling and was promoted to Senior Counselor; received an Achievement Award for community support.

Managed room inspections and events, supported student wellbeing and confidentiality, led recreational activities and emergency shift coordination; awarded Best Resident Assistant and served as insurance ambassador.

Activities and societies: Courses: Communication and behaviors, Psychology, Person Centered Planning, Pharmacology, Advocacy, Care Coordination, First Aid & CPR Training.

Completed a Diploma in Developmental Services Worker with coursework in communication, psychology, person-centered planning, pharmacology, advocacy, care coordination, and first aid/CPR.