At Tata Consultancy Services, I support telecom OSS/BSS operations for a leading ISP, resolving nearly all monthly production incidents while maintaining over 99.5% SLA compliance.
I've reduced order-processing errors by 20%, automated SQL-based bulk data reconciliation to save 7–8 hours weekly, and led root cause analysis that cut repeat ticket volume by 5%. I also support CRM, Product Catalogue Management, customer creation, account setup, payment processing, and order workflows across releases.
I'm experienced in manual testing, UAT, release validation, Power BI reporting, and ITIL-based operations. I mentor junior engineers, improve support processes, and coordinate with development, requirements, HR, and IT teams to resolve recurring issues.
