Parth Bhanushali
@parthbhanushali1
Cloud Support Engineer delivering SLA-driven endpoint, Azure AD, and Office 365 support.
IndiaWhat I'm looking for
I am a Cloud Support Engineer with nearly 3 years of frontline IT support experience, focused on SLA-driven incident and service request handling for global remote users. I specialize in desktop and OS troubleshooting, Office 365 administration, Azure AD, Microsoft Intune device management, Windows Server (DNS/DHCP) and mobile (iOS/Android) support.
I consistently resolve tickets within SLA, perform secure user provisioning and deprovisioning, coordinate escalations with cross-functional teams, and document root causes and remediation steps for knowledge base improvement. My experience across on-premises and cloud environments includes VPN/network troubleshooting, software deployment via Intune, and maintaining security hygiene aligned with least-privilege practices.
Experience
Work history, roles, and key accomplishments
Cloud Support Engineer
Repario: Beyond eDiscovery Solutions
Feb 2025 - Jun 2025 (4 months)
Delivered frontline desktop, OS, application, and network support for internal and remote users, resolving incidents within SLA and managing device provisioning via Microsoft Intune. Troubleshot MS365 apps, Azure AD, Windows Server DNS/DHCP, VPN connectivity, and mobile (iOS/Android) devices while documenting root causes and remediation in the knowledge base.
IT Support Specialist
Oct 2022 - Jan 2025 (2 years 3 months)
Provided frontline endpoint and network support, managing incidents and service requests to meet SLA targets and improving knowledge base documentation. Supported device management via Microsoft Intune and resolved Office 365, Azure AD, DNS/DHCP, and remote connectivity issues for business users.
Education
Degrees, certifications, and relevant coursework
K. J. Somaiya Institute of Technology
Bachelor of Technology, Engineering
2018 - 2022
Bachelor of Technology (B.Tech) completed at K. J. Somaiya Institute of Technology with focus on engineering fundamentals from March 2018 to August 2022.
Nirmala Memorial Foundation
H.S.C., Higher Secondary
2017 - 2018
Higher Secondary Certificate (H.S.C.) completed at Nirmala Memorial Foundation in Mumbai between March 2017 and January 2018.
Queen Mary High School
S.S.C., Secondary Education
2015 - 2016
Secondary School Certificate (S.S.C.) completed at Queen Mary High School in Mumbai between March 2015 and January 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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