Paripoorna Bhargavi Kondeti
@paripoornabhargaviko
Meticulous Business Analyst with 6 years of diverse ITES experience.
IndiaWhat I'm looking for
I am a meticulous and accomplished professional with over 6 years of experience in the ITES sector, specializing as a Business Analyst. My most recent role involved working on the ISO/IEC 20000-1:2011 IT Service Management Standard Certification Project for Oracle, where I excelled in gathering client requirements and developing process documents in compliance with ISO guidelines. My ability to work both independently and collaboratively has been a key factor in my success.
Throughout my career, I have been involved in various roles, including Technical Helpdesk, Legal Publishing, and even short film making. I have a strong foundation in stakeholder management and incident management, having worked with tools like Remedy and Citrix. My commitment to quality and efficiency has been recognized through my certifications, including being an ISO 20000 Internal Auditor certified by KPMG. I am passionate about Corporate Social Responsibility and have actively participated in volunteering activities across India.
Experience
Work history, roles, and key accomplishments
Business Analyst
Oracle
Feb 2014 - Present (11 years 4 months)
As a Business Analyst, gathered client requirements for Oracle Managed Services LOB and developed process documents according to ISO guidelines using VISIO. Implemented the ISO/IEC 20000-1:2011 Service Management Standard across Oracle Managed Cloud Services LOB at documentation and audit levels.
Application Analyst
Ericsson
Jun 2012 - Present (13 years)
Managed incidents using the Remedy Tool, identifying issues, registering tickets, and handling Level 1 tickets from internal and external users of MyEricsson Portal. Resolved tickets using Citrix and other in-house applications, and performed password administrations via Active Directory.
Senior Publishing Specialist and Subject Matter Expert and Process Trainer
Thomson Reuters
Mar 2009 - Present (16 years 3 months)
Key member in knowledge transfer from the US team for Public Records and Business of Law, training a team of 5 members and setting up systems in India. Monitored work, provided feedback, and led project calls with the US team, identifying process gaps and preparing extensive knowledge bases.
Senior Customer Service Analyst
IBM India (P) Ltd
Nov 2006 - Present (18 years 7 months)
Provided customer service support for AT&T VPN Client, Active Directory, IBM Lotus Notes, and Tivoli Storage Manager. Assisted users with technical issues and ensured smooth operation of systems.
Transaction Customer Service Associate
IVY Comp Tech
Dec 2005 - Present (19 years 6 months)
Conducted risk and fraud investigations and provided transaction support. Ensured secure and efficient processing of transactions.
Senior Technical Support Associate
Dell International Services
Nov 2004 - Present (20 years 7 months)
Provided technical support for Dell desktops, printers, and operating systems. Troubleshot and resolved hardware and software issues for customers.
e-Service Officer
Knoah Solutions
Oct 2003 - Present (21 years 8 months)
Assisted customers with Outlook, EarthLink ISP, and webmail issues. Provided e-service support to resolve various technical problems.
Education
Degrees, certifications, and relevant coursework
S.R.K.R. Engineering College (Andhra University affiliated)
Bachelor of Technology, Information Technology
Grade: 62%
Completed a Bachelor of Technology in Information Technology from an AU affiliated engineering college. Focused on core concepts and applications within the IT domain, achieving a 62% aggregate.
Availability
Location
IndiaAuthorized to work in
Job categories
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