Open to opportunities

Paola Ortega

@paolaortega

Bilingual virtual assistant and administrative specialist delivering precise, high-volume support and efficient document/process management.

Colombia

Message

What I'm looking for

I’m looking for reliable remote work supporting international teams—handling invoices, documents, and executive calendars while providing high-volume EN/ES customer support. I’m open to full-time or part-time remote opportunities and process-driven environments.

I’m a bilingual (Spanish/English B1–B2) Virtual Assistant with 10+ years of progressive administrative experience across construction, retail, and distribution. I streamline executive agenda management, handle up to 30 electronic invoices per day with 100% accuracy, and optimize document management—reducing document retrieval time by 70% through a full digital and physical filing overhaul.

I’m known for proactive process improvement and meticulous financial record-keeping, including accounts payable/receivable tracking and supplier/vendor coordination. From managing client cash control with zero discrepancies to improving inventory accuracy by 20% and boosting accounts receivable recovery by 15%, I bring structured SOP creation, Excel automation for reminders and trackers, and reliable remote collaboration using Google Workspace, Microsoft 365, Notion, Trello, Asana, Slack, and AI productivity tools like ChatGPT.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Coarca Construcciones MJ S.A.S.

Mar 2024 - Jun 2025 (1 year 3 months)

Processed and tracked up to 30 electronic invoices per day with 100% accuracy and regulatory compliance. Reducing document retrieval time by 70%, managed executive calendars for senior leaders, and provided EN/ES client support with complete documentation.

Invoicing Accounts Payable Document Management Excel Automation Google Workspace Microsoft Office 365 Supplier Coordination Process Optimization

Administrative & Customer Service Rep

Agua Pura Providencia

Sep 2022 - Feb 2023 (5 months)

Received, prioritized, and routed customer requests to improve delivery speed and satisfaction. Managed cash register reconciliation with zero discrepancies and generated internal billing/tracking reports while coordinating with suppliers and clients to ensure efficient order fulfillment.

Supplier Coordination Data Integrity Operational Efficiency Client Communication

Administrative Manager

Nutrimax

Jun 2021 - Apr 2022 (10 months)

Managed inventory control and purchase orders, reducing operational errors by 20%. Improved accounts receivable recovery by 15% through systematic follow-up and supported sales route logistics across multiple municipalities while producing compliant cash receipts, expenses, and sales invoices.

Inventory Control Purchase Order Management Accounts Receivable Payment Follow Up Route Sales Invoicing Accounting Compliance

Customer Support Specialist

Recargamax RM

Jan 2011 - Jan 2021 (10 years)

Provided high-volume customer service for 10 years, building and maintaining a loyal client base through responsive, personalized support. Proposed and implemented service and internal process improvements to increase team efficiency.

Client Relationship Management Service Improvement Administrative Operations Process Optimization Team Efficiency