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paola ivett castillo zabala

@paolaivettcastilloza

Client success professional at Broadway Support Services who guided clients through debt relief programs and managed follow-ups in Salesforce.

Dominican Republic

Message

At Broadway Support Services / National Debt Relief, I guided clients through debt relief programs, explained progress, and monitored scheduled deposits. I handled phone inquiries and follow-ups during sensitive financial conversations, using Salesforce CRM to document interactions and track client progress.

At Alorica, on the Dunkin’ and Baskin-Robbins account, I responded to customer inquiries, complaints, and service requests. I also worked as an Accounting Assistant at MZ Paccioli.

Experience

Work history, roles, and key accomplishments

Accounting Assistant

MZ Paccioli

Jan 2021 - Jul 2022 (1 year 6 months)

Assisted with accounting tasks and supported financial operations.

Customer Service Representative

Alorica

Responded to customer inquiries, complaints, and service requests in a fast-paced environment. Documented interactions and collaborated with team members to resolve customer concerns promptly.

Customer Service Issue Resolution Documentation Teamwork

Client Success Agent and Sales Opener

Broadway Support Services / National Debt Relief

Guided clients through debt relief programs, explained progress, and monitored scheduled deposits. Handled client inquiries and follow-ups by phone with empathy and patience during sensitive financial conversations.

Salesforce Account Management Phone Support Follow ups Issue Resolution De escalation Sales Qualification Account Documentation