Open to opportunities

Wilianni Rodriguez

@wiliannirodriguez

Message

Customer-focused client success specialist with strong payroll and support experience.

Dominican Republic

Message

What I'm looking for

I am seeking a role where I can apply my client success skills to drive positive outcomes, while also having opportunities for professional growth and a collaborative team environment.

I am a customer-focused and reliable professional with solid experience in service-oriented roles, committed to delivering quality service through effective communication and attention to detail.

I have provided Tier‑1 support to employees and HR teams on payroll, benefits, 401(k), time tracking, and HR policies, and supported onboarding efforts including nesting and time coaching.

As a Client Success Specialist I delivered high-quality email support for clients in debt relief programs, handled escalations, and provided case-related guidance to colleagues.

I combine critical thinking, conflict resolution, and a calm, respectful demeanor to resolve complex client issues with empathy and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Client Success Specialist II

Current

National Debt Relief

Jan 2024 - Present (1 year 8 months)

Provided high-quality email support for clients in debt relief programs, resolved complex cases with empathy and attention to detail, and supported teammates with escalated case guidance.

Email Support Case Management Client Relations Problem Solving Empathy Attention To Detail Communication

Client Success Specialist

My Life Advisor

Jan 2022 - Jan 2024 (2 years)

Delivered Tier-1 support for payroll, benefits, 401(k), time tracking, and HR policies while providing onboarding and 'nesting' coaching to new hires, improving new-employee readiness.