jose miguel rojas guzman

I’m a customer support professional focused on email and chat support, with experience in sales and team supervision. I take pride in helping customers, supporting sales outcomes, and keeping teams aligned to deliver consistently.

My experience includes working with Broadway Support Services / National Debt Relief in Santo Domingo, DR, where I supported customer-facing needs as part of a support organization. I’m comfortable working in high-volume environments and maintaining a helpful, service-first approach.

I’ve also supported operations across remote and call-center settings, including OutPLEX / Optimum Altice (Remote) and Concentrix / Wyndham Sales Department (DR). Additional experience includes Alorica / Amazon (DR) and Call Center Pros / Get A Room (DR).

I’m motivated by roles that combine customer support with sales responsibilities, while giving me the opportunity to contribute to team supervision. I aim to communicate clearly, resolve issues effectively, and support both customer satisfaction and team performance.