Open to opportunities

Panagiotis Dafnis

@panagiotisdafnis

Message

Detail-oriented IT support and monitoring specialist focused on uptime.

Netherlands

Message

What I'm looking for

I am seeking technical IT roles in dynamic environments where I can improve system uptime, contribute to monitoring/NOC operations, and grow my skills in networking and cybersecurity within a collaborative team.

I am an IT Support and Monitoring Specialist with hands-on experience in network operations, system monitoring, and end-user troubleshooting across smart infrastructure projects and 24/7 NOC environments.

At InTrust Company I delivered first-level technical support, diagnosed and resolved hardware, software and connectivity issues, managed incident tickets using NOC tools, and performed routine maintenance to maintain high system availability.

I have practical experience monitoring smart ticketing systems, a background in electrical and electronics engineering studies, Cisco foundational certifications in networking and security, and strong skills in problem solving, incident management and team collaboration.

Experience

Work history, roles, and key accomplishments

IT Helpdesk Technician

InTrust Company

Dec 2024 - Jul 2025 (7 months)

Delivered first-level technical support and monitored critical systems, diagnosing and resolving hardware, software, and connectivity issues while managing incident tickets in a 24/7 NOC environment.

NOC Tools Incident Management Active Directory Zabbix Jira System Monitoring

Monitoring Operator

Terna

Apr 2024 - Dec 2024 (8 months)

Monitored smart ticketing devices and systems across locations, diagnosed and resolved remote technical and network-related faults to maintain system reliability.

System Monitoring Ticketing

Education

Degrees, certifications, and relevant coursework

University of West Attica

Bachelor of Science, Electrical and Electronics Engineering

2015 -

Pursuing a Bachelor of Science in Electrical and Electronics Engineering with coursework and practical experience related to smart infrastructure and networked systems.