Open to opportunities

Vee Sen

@veesen

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CCNA-certified IT Support Engineer specializing in network and infrastructure troubleshooting.

Netherlands

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What I'm looking for

I am seeking a remote or hybrid IT support/infrastructure role with emphasis on network operations, incident resolution, collaborative teams, and opportunities to reduce downtime and improve system reliability.

I am a CCNA-certified IT Support Engineer with over five years of hands-on experience supporting hardware, software, and network infrastructure in enterprise and regulated healthcare environments. I specialize in incident management, NOC operations, and remote user support, with proven success resolving complex technical issues and minimizing downtime for mission-critical systems.

My background includes roles as a NOC Engineer, IT Infrastructure Specialist on board ships, and technical support for medical devices and EV charging systems, where I managed monitoring, provisioning, server builds, and RMA processes using tools like Dynatrace, SAP, Oracle and Esker. I have strong skills in routing and switching, VMware, Linux, Windows Server administration, and documentation.

I am seeking a remote or hybrid IT support or infrastructure role where I can apply my diagnostic strengths, network maintenance experience, and collaborative approach to improve uptime and support cross-functional teams effectively.

Experience

Work history, roles, and key accomplishments

Current

Logistics Specialist

Current

ICU Medical

Jan 2025 - Present (1 year 2 months)

Acted as primary customer contact handling inquiries and resolving order, delivery, and billing issues using Oracle and Esker, triaging requests and collaborating with stakeholders for timely resolution.

Oracle Esker Customer Support Order Management Escalation Management Documentation Master Data Management Prioritization

EV Charging Support

Ecotap

Jan 2023 - Aug 2025 (2 years 7 months)

Delivered technical support for EV charging infrastructure, assisted with installation and connectivity issues, supported partners remotely, and produced troubleshooting documentation to reduce recurring faults.

EV Charging Installer Support Technical Documentation Connectivity Partner Support

IT Support Engineer

Hill-Rom

Jan 2021 - Dec 2023 (2 years 11 months)

Provided technical support for medical devices and healthcare IT systems, diagnosing and resolving hardware/software issues and managing RMA processes to ensure minimal downtime for patient-critical systems.

Medical Device Support SAP Incident Management Healthcare IT Customer Support

NOC Engineer

S.R.G

Jan 2019 - Dec 2020 (1 year 11 months)

Managed and maintained Dynatrace monitoring systems, handled fault escalation and provisioning tasks, and provided Tier 3 support for colocation, backup networks, and ISP services to maintain service availability.

Dynatrace Network Monitoring Fault Management DNS Server Builds Technical Documentation

IT Infrastructure Specialist

Royal Caribbean Cruises Ltd

Jan 2017 - Dec 2019 (2 years 11 months)

Maintained shipboard IT infrastructure including Windows and Linux servers, guest and corporate networks, CCTV and SPMS systems (Fidelio/Encore) to ensure continuous operations across departments.

Windows Server Linux Network Administration Encore Infrastructure Operations

IT Technician

Network and Security Consulting

Jan 2014 - Dec 2017 (3 years 11 months)

Installed and configured PCs and laptops, maintained LAN/WAN and security measures, tested new technologies, and trained new staff to support daily operations.

LAN WAN Security Training Technology Evaluation