Pam Thompson

Managed administrative operations and EHR registration workflows from 2012–2025, maintaining HIPAA compliance and supporting patient intake and records.

Provided IT support and help desk services, supporting EHR reporting (NextGen5) and resolving user issues to sustain clinical operations between 2010–2012.

Delivered desktop and user support from 2007–2010, maintaining Windows environments and resolving technical issues to support staff productivity.

Coordinated quality improvement initiatives and provided IT support from 2006–2007, producing productivity reports and mailing lists using EHR queries.

Managed front-desk operations and administrative clerical duties from 2001–2006, ensuring efficient patient intake and accurate records handling.

Provided temporary front-desk and clerical support at Feather River Tribal Health during a 3-month assignment in 2001, handling reception and basic administrative tasks.

Coordinated IT training programs and provided help desk support from 1995–2000, increasing user proficiency and supporting departmental IT needs.

Managed print/copy/mail center and customer support center clerical operations from 1989–1995, ensuring timely processing and distribution of departmental materials.

Delivered word processing and data entry services as an independent contractor from 1989–1990, producing accurate documents and client deliverables.

Administered management sciences systems and supported administrative processes from 1986–1989, maintaining reports and documentation to support operations.

Provided secretarial and customer service coordination in 1986, handling communications and customer inquiries to support operations.

Maintained systems clerical functions and supported radio engineering documentation from 1984–1986, ensuring accurate records and workflow support.

Processed cash applications and supported finance division reconciliations from 1982–1984, maintaining accurate financial records.

Managed accounts receivable tasks and assisted the EDP supervisor from 1979–1982, supporting billing and electronic data processing activities.