Open to opportunities

Angelina H

@angelinah

I'm an experienced administrative professional specializing in remote data entry, HIPAA compliance, and customer service.

United States

Message

What I'm looking for

I seek remote or hybrid administrative roles that leverage HIPAA-compliant data management, customer service, and process-improvement skills in a collaborative, stable organization with growth opportunities.

I’m an administrative professional with over a decade of combined remote and on-site experience supporting data-driven programs and high-volume customer service functions.

I’ve managed sensitive client information with strict HIPAA adherence, performed accurate data entry and case reviews, and supported legislative and budget processes through research and reporting.

I excel at calendar management, document preparation, CRM usage, and multi-line phone system operations, and I’ve led transitions of administrative processes to remote platforms to maintain continuity.

I bring attention to detail, strong communication, and a commitment to confidentiality; I’m seeking roles where I can apply these skills to improve workflows and support program outcomes.

Experience

Work history, roles, and key accomplishments

IHSS / WPCS Analyst

California Department of Social Services

Nov 2020 - Apr 2025 (4 years 5 months)

Managed sensitive client data with strict HIPAA compliance, performed data entry and case reviews to ensure accuracy and timeliness, and supported legislative and budget processes through research and reporting.

HIPAA Data Entry Case Management Customer Service Reporting Microsoft Office Database Management Remote Collaboration

Administrative Assistant

American Postal Workers Union

Aug 2012 - Jun 2020 (7 years 10 months)

Processed grievances, managed member correspondence and databases, and coordinated meetings and vendor communications while transitioning administrative tasks to remote platforms to maintain continuity.

Database Management Scheduling Remote Collaboration Microsoft Office CRM Records Management

Call Center Representative

ABC Communications

Jan 2010 - Jul 2012 (2 years 6 months)

Handled high-volume inbound and outbound calls, maintained customer satisfaction, and logged interactions accurately using CRM software.

Call Center Operations Multi Line Phone Systems Customer Service CRM Data Entry Remote Collaboration Troubleshooting

Certified Medical Assistant

Dr. Stephen Halpern

Jun 2008 - Nov 2009 (1 year 5 months)

Scheduled appointments, verified insurance, managed patient records, and assisted with patient intake and basic clinical duties while maintaining confidentiality.

Medical Scheduling Insurance Verification Clinical Support Microsoft Office Data Entry

Education

Degrees, certifications, and relevant coursework

Cabrillo College

Associate of Science, Computer Applications Business Technology

2000 - 2002

Completed an Associate of Science in Computer Applications Business Technology at Cabrillo College from January 2000 to June 2002, focusing on practical computer and business application skills.