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Pam Pilch

@pampilch

Project Manager at Impaqx delivering B2B eCommerce implementations, ERP integrations, and launch-ready product catalogs.

United States

Message

At Impaqx, I lead clients through B2B eCommerce implementations, from requirements and planning through testing and go-live. I coordinate delivery teams, oversee ERP integrations, and guide product data onboarding across concurrent projects.

Previously, I led CIMM2 implementations at Aktion Associates and Unilog Content Solutions, integrating platforms with ERP systems and helping clients prepare product catalogs and teams for launch. My background also includes product management, technical support management, and running Monarch Healthcare Interiors; I hold a PMP certification.

Experience

Work history, roles, and key accomplishments

Current

Project Manager, B2B eCommerce Implementation

Current

Impaqx

Jul 2025 - Present (1 year 3 months)

Lead clients through every phase of B2B eCommerce projects, managing deliverables and budgets across 9 concurrent projects. Coordinate onshore and offshore delivery teams and oversee ERP integrations.

B2B E Commerce ERP Integration Project Management Agile Sprint Planning Zoho Projects Zoho Desk AI Assisted Workflows Claude PIM Product And Data Customer Training Stakeholder Management

Principal Application Consultant | Project Manager

Aktion Associates

Jan 2024 - Jul 2025 (1 year 6 months)

Led end-to-end SaaS implementations on the CIMM2 platform, managing multiple projects and delivering ERP and API integrations. Trained client users and bridged business needs with technical solutions.

Implementation Project Manager

Unilog Content Solutions

Jan 2015 - Dec 2024 (9 years 11 months)

Led clients through full-lifecycle eCommerce implementations, owning project scope, schedules, budgets, and status reporting. Integrated with ERP systems and delivered client training.

B2B E Commerce Project Management ERP Integration CSD SX E FACTS Epicor Eclipse Specialist Epicor Prophet 21 CIMM2 Unilog CX1 PIM Customer Training Webinars Requirements Analysis Resource Planning

President / Owner

Monarch Healthcare Interiors

Ran all business operations including product development, design, sales, purchasing, and marketing. Provided interior design services and negotiated with vendors.

Business Operations Product Development Design Sales Purchasing Marketing Interior Design vendor negotiation

Product Manager | Technical Services Manager

Medline Industries, Inc.

Managed product development and lifecycle for healthcare supply lines, delivering product revenue exceeding 65% gross profit. Created and managed the technical support desk.

Product Management Product Development Lifecycle Management Healthcare Supplies Global Sourcing Manufacturing Technical Support Team Management

Implementation Project Manager

epaCUBE

Managed multiple new-customer implementations covering requirements, configuration, data analysis, and training. Configured Product Data Management modules for ERP systems.

Project Management Product Data Management SX E Epicor Eclipse Specialist Customer Training Requirements Analysis Data Analysis