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Pam Ma

@pamma

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Services Consultant at Kingdee, managing ERP upgrades and improving customer renewals and upsell revenue.

China

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At Kingdee International Software Group (HK) Ltd, I resolved 1,500+ customer issues across Finance & Accounting and Supply Chain Management, with a 99%+ satisfaction rate. I managed two ERP system upgrades end-to-end and maintained a 90%+ renewal rate.

I also drove a 12% increase in upsell revenue across 50+ client accounts and supported a pre-sales demonstration that helped close a HK$700K contract. At Momint, I secured US$2,000 in sponsorships and created five custom 3D NFTs.

Experience

Work history, roles, and key accomplishments

Current

Services Consultant

Current

Kingdee International Software Group (HK) Ltd

May 2024 - Present (2 years 5 months)

Resolved 1500+ customer issues across Finance & Accounting and Supply Chain Management modules with a 99%+ satisfaction rate. Managed 2 ERP system upgrade projects end-to-end and drove a 12% increase in upsell revenue.

Customer Success Project Management ERP Finance And Accounting Supply Chain Management Renewals Upselling Pre Sales Product Demonstrations Client Enablement Training Jira Notion Excel PowerPoint

General Intern

Momint

Jun 2023 - Aug 2023 (2 months)

Secured US$2,000 in sponsorships by building and pitching an investor deck for an NFT art gallery event. Supported users across Discord, email and live chat with a 99%+ satisfaction rate.

Pitching Partnerships Customer Engagement Discord 3D NFTs Campaign Engagement

ERP System Intern

German Pool (Hong Kong) Limited

Jun 2022 - Aug 2022 (2 months)

Ran a weighted scoring analysis of 4 ERP vendor proposals across 10+ criteria to support management's final system selection. Gathered requirements and produced 10+ workflow diagrams across Finance, Procurement, Inventory and Sales.

Vendor Evaluation Weighted Scoring Process Analysis Requirements Gathering Workflow Mapping Finance Procurement Inventory Sales

Education

Degrees, certifications, and relevant coursework

Hong Kong Baptist University

Bachelor of Science, Computer Science

2019 - 2023

Bachelor of Science in Computer Science with a focus on Information Systems and Analytics. Awarded a four-year scholarship valued at HK$95,000 per year.