bella starch

I am a dedicated Customer Service Specialist with over 8 years of experience in delivering exceptional support in both remote and office settings. My expertise lies in CRM systems, lead generation, customer onboarding, and client retention. I have a proven track record of driving customer satisfaction, resolving issues swiftly, and enhancing operational workflows. Currently, I am advancing my financial services knowledge as a CFA Charter candidate.

Throughout my career, I have managed over 80 daily customer interactions using Salesforce and Zoho CRM, achieving a remarkable 95% satisfaction score by addressing customer inquiries with professionalism and efficiency. My role at Old Mutual Life Insurance involved resolving approximately 50 customer inquiries daily across various channels, ensuring timely and effective solutions while fostering strong, long-term client relationships.

I am passionate about enhancing customer loyalty and have successfully implemented engagement strategies that increased loyalty by 20%. My commitment to excellence and continuous improvement drives me to seek opportunities where I can contribute to a team focused on delivering outstanding customer experiences.