Looking for a job

Pamela Onoimoimilin

@pamelaonoimoimilin

Message

Administrative Virtual Assistant at WAEC, improving data accuracy by 30% and response turnaround by 63%.

Nigeria

Message

What I'm looking for

I'm seeking to provide reliable, organized administrative support to clients and businesses anywhere in the world.

At West African Examinations Council (WAEC), I manage candidate registration, verification, records, and correspondence. I improved data accuracy by 30% and response turnaround by 63% by tightening workflows and coordinating tasks.

I partnered with IT teams to streamline administrative processes, reducing complaint volume by 70%. I also initiated WAEC’s maiden CS Week in 2023, coordinated the event, and led internal training on CRM adoption and digital processes.

At Koodu, I supported creative and management staff with calendars, client communications, and project follow-ups. Earlier, at AIICO Pension, I handled customer service and administrative work, and onboarded and trained five new staff.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Officer

Current

West African Examinations Council (WAEC)

May 2023 - Present (3 years 5 months)

Managed end-to-end candidate registration and documentation, improving data accuracy by 30% and reducing complaint volume by 70%. Handled correspondence and coordinated cross-regional tasks, improving response turnaround by 63%.

Records Management Data Entry Correspondence Management Workflow Optimization CRM Microsoft Office Google Workspace Remote Collaboration Event Coordination Training

Customer Experience Officer (Project Assignment)

West African Examinations Council (WAEC)

Jul 2023 - Aug 2023 (1 month)

Supported nationwide examination registration administration, ensuring accurate and timely processing under tight deadlines. Trained staff on data capture procedures and reengineered reporting workflows to improve efficiency.

Data Entry Records Management Corporate Trainer Workflow Redesign Reporting Process Improvement

Customer Support Officer

Koodu

Dec 2019 - Aug 2022 (2 years 8 months)

Maintained client records and communication logs, liaised between clients and creative teams, and provided virtual assistant support including calendar and schedule management. Coordinated office operations and vendor communication.

Client Communication Records Management Calendar Management Scheduling Virtual Assistant Office Operations Vendor Management

Customer Experience Officer (Administrative)

AIICO Pension

Jul 2018 - Aug 2019 (1 year 1 month)

Managed 30+ daily inbound calls and 20+ service requests, consistently meeting service benchmarks. Onboarded and trained 5 new staff on service protocols and SLAs, and reviewed data with operations, sales, and IT teams.

Call Handling Customer Service Onboarding Training SLA Management Reporting data review

Marketing & Sales Officer

AIICO Pension

Dec 2017 - Jun 2018 (6 months)

Reactivated dormant accounts with a 65% conversion rate through targeted outreach and relationship tracking. Exceeded monthly sales targets, achieving an 18% increase in performance, and coordinated with marketing teams on lead generation.

Sales Marketing Account Management Relationship Management Pipeline Tracking Lead Generation