Pamela Obhakhan

I’m a committed Customer Service Representative with over five years of experience supporting customer-facing operations and delivering high-quality support in fast-paced, remote-first environments. I focus on managing high-volume inquiries, resolving conflicts, and building strong, positive customer relationships.

At Interswitch group, I served as the primary point of contact for customer inquiries and maintained a consistent customer experience. I handled 100+ weekly customer queries, documented and managed 200+ customer interactions weekly using CRM tools, and resolved 50+ digital payment and transaction-related issues weekly with 90% SLA compliance and a strong first contact resolution rate.

Earlier at Accelerex, I adapted quickly to remote-first tools and delivered responsive support across phone, email, and live chat while meeting SLA and 90% customer satisfaction targets. I’m adept at using CRM and remote collaboration platforms (Slack, Zoom, HubSpot, Zendesk, Salesforce) to improve satisfaction and loyalty through exceptional service delivery.