At ApexCall Solutions, I handled high-volume inbound and outbound calls and delivered B2B and B2C support across phone, email, and live chat.
I maintained CRM records and follow-up schedules, and contributed to improved customer satisfaction through structured conflict resolution.
At SwiftConnect Services, I provided technical and account support, guiding customers through troubleshooting and resolving issues on first contact. I also supported onboarding and followed up with customers to reduce early churn.
At Tech Solutions Company, I supported clients through chat, email, and phone, built client relationships, and identified opportunities for upselling and cross-selling.
