Looking for a job

Pamela Chowdhury

@pamelachowdhury

Message

Retail operations and sales at Western Auto, managing two-wheeler gear sales and store operations.

India

Message

What I'm looking for

I'm open to new opportunities and keen to learn in an organisation that has a soul.

At Western Auto, I manage retail operations and sales for two-wheeler riding gear. I handle inventory and supplier coordination, and use product knowledge to support sales and improve the in-store customer experience.

At Compass Group India, deputed at JP Morgan & Chase, I supported amenity services, including the Campus Mart setup, vendor coordination, and feedback reporting. I also coordinated events and supported dining services across the facility.

At Kikkoman India Pvt Ltd, I managed B2B and B2C sales operations, supported product launches, and built relationships with distributors, retailers, and clients. I achieved Top 3 Sales Performance in the Bangalore region.

At IHCL Taj Yeshwantpur, I managed front desk operations and guest relationships, including during the first phase of COVID-19. I'm open to new opportunities and keen to learn in an organisation that has a soul.

Experience

Work history, roles, and key accomplishments

Current

Operations Head & Growth Partner

Current

Western Auto

Jan 2024 - Present (2 years 8 months)

Manage end-to-end operations of a high-traffic automotive accessories retail store, including inventory planning, supplier coordination, and pricing strategies. Drive revenue through product expertise and upselling of premium brands.

Inventory Management Retail Operations Supplier Coordination Pricing Strategy Customer Experience Visual Merchandising B2B Sales B2C Sales Social Media Marketing Instagram YouTube

Executive – Amenity Services

Compass Group India

Jun 2023 - Mar 2024 (9 months)

Key member of pre-opening team, conducted market research and vendor coordination. Managed client engagement, feedback collection, and experience improvement strategies.

Market Research Vendor coordination Client Engagement Feedback Analysis Event Coordination Operations Management Customer Experience

Area Sales Representative

Kikkoman India Pvt Ltd

Jan 2021 - Dec 2022 (1 year 11 months)

Managed end-to-end B2B and B2C sales operations across assigned territories, ensuring consistent revenue growth and customer retention. Achieved Top 3 Sales Performance in the Bangalore region.

B2B Sales B2C Sales Territory Management Distributor Management Channel Management Market Research Competitive Analysis Product Launch Event Management Negotiation Customer Retention Sales Strategy Database Management Travel Coordination

Front Office Associate

IHCL Taj Yeshwantpur

Mar 2019 - Jan 2021 (1 year 10 months)

Managed end-to-end guest relationships, ensuring a seamless and personalized customer experience from arrival to departure. Chosen as part of the critical operations team during the first phase of COVID-19.

Guest Relations Customer Service Conflict Resolution Front Desk Operations Reservations CRM Communication Skills Upselling Billing Cash Handling

Industrial Trainee

ITC Sonar

Jul 2017 - Jan 2018 (6 months)

Gained cross-functional exposure in Front Office, F&B, HR, and Food Production. Worked on guest engagement, upselling, and backend operations.

Front Office Food and Beverage Human Resources Food Production Guest Engagement Upselling Training SOP Implementations

Education

Degrees, certifications, and relevant coursework

Indian Institute of Hotel Management, Kolkata

Bachelor of Science, Hospitality and Hotel Administration

Pursued a Bachelor of Science in Hospitality and Hotel Administration, gaining cross-functional exposure in front office, food and beverage, HR, and food production.