PW
Open to opportunities

Pamala Williams

@pamalawilliams

Enthusiastic customer service professional with a passion for helping others.

United States
Message

What I'm looking for

I am looking for a remote role that values customer support and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in various roles, including supervisory positions in dental clinics and retail environments. My journey has equipped me with exceptional communication skills and the ability to remain calm under pressure, ensuring that I can effectively assist customers in their time of need.

Throughout my career, I have consistently prioritized delivering top-tier service, whether managing a team at Western Dental or providing personalized support as a freelance business owner. My commitment to empathy and problem-solving has allowed me to build strong relationships with customers, ensuring they feel valued and supported during challenging situations.

As I seek a remote position as a Roadside Customer Service Assistant with AAA, I am excited to leverage my skills in a new environment. I am confident that my background in customer support and my ability to adapt quickly will make me a valuable asset to your team.

Experience

Work history, roles, and key accomplishments

TM

Retail Associate

TJ Maxx

Jan 2024 - Present (1 year 6 months)

Provided customer service and support at checkout, ensuring efficient transactions. Handled inventory management and restocking to maintain product availability.

SE

Freelance Customer Service & Business Owner

Self-Employed

Jan 2010 - Present (15 years 6 months)

Assisted customers with orders, refunds, and product questions with professionalism and care. Managed website development and customer interactions for an e-commerce jewelry brand.

MA

Retail Associate

Macy's

Jan 2006 - Present (19 years 6 months)

Assisted customers with purchases and returns, ensuring a positive shopping experience. Maintained store appearance and supported team goals.

Education

Degrees, certifications, and relevant coursework

FS

Fresno High School

High School Diploma, General Studies

Graduated from Fresno High School.

GD

Galen College of Medical and Dental

Certificate, Medical and Dental Office Administration

Completed training in Front and Back Office operations.

Tech stack

Software and tools used professionally

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