Pamala Williams
@pamalawilliams
Enthusiastic customer service professional with a passion for helping others.
What I'm looking for
I am a dedicated customer service professional with extensive experience in various roles, including supervisory positions in dental clinics and retail environments. My journey has equipped me with exceptional communication skills and the ability to remain calm under pressure, ensuring that I can effectively assist customers in their time of need.
Throughout my career, I have consistently prioritized delivering top-tier service, whether managing a team at Western Dental or providing personalized support as a freelance business owner. My commitment to empathy and problem-solving has allowed me to build strong relationships with customers, ensuring they feel valued and supported during challenging situations.
As I seek a remote position as a Roadside Customer Service Assistant with AAA, I am excited to leverage my skills in a new environment. I am confident that my background in customer support and my ability to adapt quickly will make me a valuable asset to your team.
Experience
Work history, roles, and key accomplishments
Retail Associate
TJ Maxx
Jan 2024 - Present (1 year 6 months)
Provided customer service and support at checkout, ensuring efficient transactions. Handled inventory management and restocking to maintain product availability.
Freelance Customer Service & Business Owner
Self-Employed
Jan 2010 - Present (15 years 6 months)
Assisted customers with orders, refunds, and product questions with professionalism and care. Managed website development and customer interactions for an e-commerce jewelry brand.
Retail Associate
Macy's
Jan 2006 - Present (19 years 6 months)
Assisted customers with purchases and returns, ensuring a positive shopping experience. Maintained store appearance and supported team goals.
Staff Member
Valley Dental
Jan 2004 - Present (21 years 6 months)
Supported daily clinic operations and patient communications. Ensured accurate documentation and follow-up procedures.
Supervisor
Western Dental
Jan 2000 - Present (25 years 6 months)
Managed team operations and provided support to staff and patients. Handled escalated customer issues with professionalism and empathy, maintaining high standards of service delivery.
Education
Degrees, certifications, and relevant coursework
Fresno High School
High School Diploma, General Studies
Graduated from Fresno High School.
Galen College of Medical and Dental
Certificate, Medical and Dental Office Administration
Completed training in Front and Back Office operations.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Pamala?
You can contact Pamala and 90k+ other talented remote workers on Himalayas.
Message PamalaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
