At Delhivery Logistics, I set up client contact for a new B2C startup segment of about 19,000 SME e-commerce sellers as its only KAM. By September 2026, the accounts on my May–September worklists were shipping about 28,500 more parcels a month than at their low point, an estimated US$30–40K in extra monthly revenue.
I win back and expand accounts through data-led outreach, pricing negotiation and client training, and take service issues through Product, Customer Success, Strategy and Ops. Earlier, I managed the Wells Fargo account at Collabera, with about US$250K in monthly staffing billing, as the day-to-day contact for its US hiring managers.
