Open to opportunities

Palak Mittal

@palakmittal

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Creative sales executive dedicated to customer satisfaction and teamwork.

India

Message

What I'm looking for

I am looking for a role that allows me to utilize my creativity and teamwork skills while focusing on customer satisfaction and growth opportunities.

I am a dedicated sales executive with a Master's degree in commerce and a strong background in customer support. My experience at DCB Bank and HDFC Bank has honed my skills in customer dealing and satisfaction, where I successfully managed regular operational activities and ensured a high level of service. I thrive in team environments where I can communicate effectively and learn from my colleagues.

Throughout my career, I have demonstrated my ability to adapt to new work environments and handle various responsibilities, including market research and direct customer support. I am passionate about utilizing my creativity to contribute positively to an organization and am eager to channel my efforts into achieving team goals. My strong communication skills and problem-solving abilities make me a valuable asset in any sales or customer service role.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

DCB Bank Ltd

Nov 2023 - Present (1 year 6 months)

Managed customer interactions to ensure satisfaction and addressed inquiries effectively. Actively participated in product marketing initiatives and conducted thorough market research to identify customer needs.

Customer Service Customer Satisfaction Product Marketing Market Research Communication

Customer Support Executive

HDFC Bank

Jan 2022 - Present (3 years 4 months)

Maintained regular operational activities, ensuring smooth daily functions. Handled both cash and non-cash transactions accurately and provided direct customer support.

Customer Support Operational Management Problem Solving

Assistant Sales Counselor

Touchstone Educationals LLP

Sep 2019 - Present (5 years 8 months)

Ensured high levels of customer satisfaction by addressing concerns and providing timely feedback and support. Conducted market research to understand client needs and improve service delivery.

Customer Satisfaction Market Research Communication

Education

Degrees, certifications, and relevant coursework

Unknown

Master's degree in commerce, Commerce

Main subjects included Cost Accounting, Management Accounting, and Marketing. This advanced degree provided a comprehensive understanding of financial and business management principles.

Unknown

Bachelor's degree of commerce, Commerce

Main subjects included a basic course in accounting (Tally erp9). This foundational degree provided essential knowledge in business and accounting practices.