Looking for a job

Palak Mehra

@palakmehra

Message

I grow revenue and retention through customer success, renewals, and consultative account relationships.

India

Message

What I'm looking for

I'm looking for a customer-facing role where I can strengthen retention, grow existing accounts through consultative selling, and collaborate across teams to deliver excellent customer outcomes.

At TalentGum, I drove renewal sales, cross-sell, and upsell for existing customers, achieving 95–110% of monthly quota while improving retention to 80–85%. I was recognized as the Highest Revenue Generator and maintained CSAT above 90% through proactive engagement and issue resolution.

I've also supported customer operations at TBO Holidays and VIP guest relations at The Leela Palace, resolving requests within SLAs and delivering high-quality service. I bring hands-on experience in onboarding, stakeholder management, Zendesk, CRM reporting, and consultative selling.

Experience

Work history, roles, and key accomplishments

Relationship Manager – Sales & Customer Outcomes

TalentGum

Feb 2024 - Feb 2026 (2 years)

Drove renewal sales, cross-sell, and upsell across an existing customer base, consistently meeting or exceeding monthly revenue targets (95–110% of quota) with no cold calling. Improved customer retention to 80–85% through proactive follow-ups and value-based conversations, and maintained CSAT scores above 90%.

Renewal Sales Cross Selling Upselling Consultative Selling Customer Retention CSAT CRM Zendesk Excel PowerPoint Pipeline Tracking

Operations Executive

TBO Holidays

Feb 2023 - Jun 2023 (4 months)

Resolved 95%+ of inbound customer requests, booking amendments, and issues within defined SLAs, supporting consistently high CSAT. Analyzed booking data and performed pre-check-in procedures for 50+ bookings weekly to ensure smooth customer journeys.

Zendesk CRM Customer Support Issue Resolution Data Analysis Booking Management

Guest Relations Associate

The Leela Palace

Jan 2022 - Jan 2023 (1 year)

Managed VIP suite guest relations end-to-end, coordinating across departments to fulfil guest requests and consistently earning positive reviews on Google and TripAdvisor. Resolved guest concerns and special requests promptly, contributing to a guest satisfaction rate above 90%.

Guest Relations Customer Service Issue Resolution Feedback Analysis Coordination

Sales Associate

Blackboard Radio

Aug 2021 - Nov 2021 (3 months)

Increased lead conversion by 60% through effective inbound lead nurturing and consultative selling. Guided 100+ customers/students in course selection while consistently meeting sales targets.

Lead Nurturing Consultative Selling Sales Customer Guidance

Industrial Trainee

Pullman, Aerocity, New Delhi

Dec 2019 - Mar 2020 (3 months)

Managed reservations using Oracle and supported upselling initiatives to optimize room revenue. Assisted with lead generation, follow-ups, and order processing through MICROS and KDS.

Oracle Micros KDS Reservations Upselling Lead Generation