PMPaige Madison
@paigemadison
Technical Support Specialist with expertise in customer service and troubleshooting.
United StatesWhat I'm looking for
As a dedicated Technical Support Specialist at OSAIC Wealth, I leverage my extensive experience in providing exceptional support to financial advisors and administrative staff. My role involves troubleshooting complex technical issues across various proprietary software platforms, ensuring that advisors receive timely and accurate assistance. I excel in problem-solving, utilizing probing questions and remote tools to diagnose and resolve issues efficiently.
Previously, I honed my technical support skills at Apple Inc., where I developed strong relationships with customers and provided tailored solutions to their needs. My ability to analyze and diagnose technical problems, coupled with my commitment to continuous learning, has enabled me to thrive in fast-paced environments. I am passionate about utilizing my skills to enhance user experiences and drive product improvements.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Osaic Wealth
Jul 2023 - Present (1 year 11 months)
As a Technical Support Specialist, I provide support to financial advisors by answering inbound calls related to web-based technology solutions. My responsibilities include troubleshooting proprietary software issues, documenting unresolved technical issues, and ensuring timely updates to advisors.
Technical Support
Apple Inc.
Jun 2022 - May 2023 (11 months)
In my role at Apple, I provided technical support to customers, helping them with hardware and software issues. I developed strong relationships with customers, assessed their needs, and provided tailored solutions while managing product lifecycle and conducting market research.
AHA AppleCare Advisor
Apple Inc.
Mar 2019 - Jun 2022 (3 years 3 months)
As an AHA AppleCare Advisor, I provided customer service and technical support by phone. I maintained high performance metrics, assisted peers with technical questions, and contributed to group performance improvements through training and new ideas.
Education
Degrees, certifications, and relevant coursework
GUGeorgia State University
Bachelor of Arts, Journalism
2018 - 2022
Studied Journalism with a concentration in Public Relations, focusing on effective communication strategies, media relations, and public engagement.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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