Karim Omar
@karimomar
Apple Technical Support Specialist focused on customer-first troubleshooting, repairs, and personalized service recommendations.
What I'm looking for
I’m an Apple Technical Expert providing Genius Bar support through troubleshooting, diagnosing, high-quality repairs, and resolving concerns for select Apple hardware and software. I help customers with excellence by following Apple’s Steps of Service, emphasizing the “connect and personalize” approach to deliver immediate, tailored recommendations.
Alongside technical work, I drive customer relationship building with business owners and support floor operations through Product Zone sales and customer service. Previously, I developed strong advisory and sales skills as a Financial Advisor, Mortgage Loan Advisor, and Mortgage Loan Originator—an experience that sharpened my communication, lead generation, and trust-building with clients.
Experience
Work history, roles, and key accomplishments
Provided Genius Bar support for troubleshooting, diagnosis, and high-quality repairs for select Apple hardware and software, averaging 15 minutes per session. Drove 5–7 business introductions per week through customer relationship building, and used Apple’s Steps of Service to deliver personalized recommendations.
Supported efficient, high-quality Genius Bar repairs by building product and repair-process knowledge and resolving hardware/software service concerns. Conducted troubleshooting and diagnostics to restore customer devices with care.
Delivered customer service by identifying needs, presenting product and service solutions, and educating customers on relevant Apple options. Applied Apple’s Steps of Service to connect and personalize support, while staying current on Apple products and Product Zone processes.
Financial Advisor
Northwestern Mutual
Nov 2022 - Nov 2023 (1 year)
Delivered personalized planning and investment guidance to help clients meet short- and long-term financial goals. Built long-term relationships through rapport-driven advising and led generation using digital marketing and relationship management tools.
Mortgage Advisor
Lend Us Mortgage
Feb 2020 - Oct 2022 (2 years 8 months)
Analyzed financing options for homeowners and prospective buyers, coordinating with lenders to secure favorable terms and guide clients from pre-approval through closing. Managed loan pipelines and processed applications by coordinating with borrowers, lenders, and third parties to support approvals and transfers.
Education
Degrees, certifications, and relevant coursework
American University in Cairo (AUC)
Masters of Law (LLB), Law
Completed a Masters of Law (LLB) program at the American University in Cairo in 2011.
Cairo University
Bachelor of Law, Law
Earned a Bachelor of Law from Cairo University in 2010.
Availability
Location
Authorized to work in
Job categories
Skills
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