Karim Omar

Provided Genius Bar support for troubleshooting, diagnosis, and high-quality repairs for select Apple hardware and software, averaging 15 minutes per session. Drove 5–7 business introductions per week through customer relationship building, and used Apple’s Steps of Service to deliver personalized recommendations.

Supported efficient, high-quality Genius Bar repairs by building product and repair-process knowledge and resolving hardware/software service concerns. Conducted troubleshooting and diagnostics to restore customer devices with care.

Delivered customer service by identifying needs, presenting product and service solutions, and educating customers on relevant Apple options. Applied Apple’s Steps of Service to connect and personalize support, while staying current on Apple products and Product Zone processes.

Delivered personalized planning and investment guidance to help clients meet short- and long-term financial goals. Built long-term relationships through rapport-driven advising and led generation using digital marketing and relationship management tools.

Analyzed financing options for homeowners and prospective buyers, coordinating with lenders to secure favorable terms and guide clients from pre-approval through closing. Managed loan pipelines and processed applications by coordinating with borrowers, lenders, and third parties to support approvals and transfers.

Completed a Masters of Law (LLB) program at the American University in Cairo in 2011.

Earned a Bachelor of Law from Cairo University in 2010.