Padmaja Bhumkar
@padmajabhumkar
Dynamic professional with 5 years in e-commerce operations management.
What I'm looking for
With nearly five years of extensive experience in managing diverse operational functions within the e-commerce landscape, I specialize in the UK market. My journey has been marked by a commitment to delivering exceptional customer service and driving operational excellence. I have a proven track record in efficiently managing third-party claims processes, conducting credit limit assessments, and facilitating insurance policy transactions, all while ensuring compliance with regulatory standards and enhancing customer satisfaction.
Throughout my career, I have demonstrated proficiency in resolving technical issues specific to Amazon UK and have been recognized for my ability to balance customer needs with organizational objectives. My collaborative approach and strong problem-solving skills have enabled me to foster lasting customer relationships and deliver superior outcomes. I thrive in dynamic environments and am dedicated to continuous improvement in operational processes.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Hmd Dart Consultant
Feb 2017 - Jul 2020 (3 years 5 months)
Delivered exceptional customer service across various channels including chat, call, and email, resolving product queries, order discrepancies, and providing technical assistance for the Amazon UK platform. Spearheaded backend verification processes for VAT document validation and Student Prime memberships.
Education
Degrees, certifications, and relevant coursework
MIT School of Management, Pune
Bachelor of Computer Science, Computer Science
Completed a Bachelor of Computer Science degree. This program provided a foundational understanding of computer science principles and practices.
Latur
Higher Secondary Education, General Studies
Completed Higher Secondary Education (HSC). This phase of education focused on preparing for higher studies.
Sinhgad Springdale School, Pune
Secondary School Certificate, General Studies
Obtained the Secondary School Certificate (SSC). This foundational education provided essential academic skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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