Shivansh GuptaSG
Open to opportunities

Shivansh Gupta

@shivanshgupta1

Experienced Support Specialist in E-commerce and Healthcare Operations.

India
Message

What I'm looking for

I am looking for a role that fosters growth, values communication, and emphasizes operational efficiency.

I am a highly motivated and detail-oriented professional with hands-on experience in healthcare revenue cycle management and e-commerce operations. My journey has equipped me with proven expertise in resolving insurance claim issues, driving timely reimbursements, and supporting end-to-end revenue cycles at Guidehouse. I thrive in fast-paced environments, where I can enhance seller satisfaction and compliance at Amazon through effective communication and support.

During my time at Amazon, I provided comprehensive support to sellers via email and chat, ensuring smooth operations and contributing to business growth. I collaborated with cross-functional teams to improve internal processes and drive higher levels of seller satisfaction. My role at Guidehouse involved managing high-volume account portfolios and coordinating with U.S. insurance companies to ensure timely payments and resolution of patient claims, contributing to operational excellence.

Experience

Work history, roles, and key accomplishments

AM

Selling Partner Support

Amazon

Jun 2024 - Jun 2025 (1 year)

Provided comprehensive support to Amazon sellers via email and chat, ensuring smooth operations and contributing to business growth. Troubleshot issues, resolved seller queries efficiently, and educated sellers on platform policies and best practices.

BY

Pre-Sales Intern

Byjus

May 2021 - Aug 2021 (3 months)

Reached out to potential students and offered free trial classes in Math and Coding tailored to their learning needs. Coordinated with students and instructors to schedule trial sessions and confirm necessary details.

Education

Degrees, certifications, and relevant coursework

GC

Guru Nanak College

Bachelor of Business Administration (B.B.A), Business Administration

Grade: 8.0 GPA

Completed a full-time Bachelor of Business Administration program. Focused on core business principles and practices.

Tech stack

Software and tools used professionally

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