Pablo Reza

I've supported American banking customers at Teleperformance, resolving account, payment, charge, and banking-service issues by phone in English. I manage CRM systems for account consultations and updates while safeguarding confidential financial information and meeting quality, adherence, AHT, and customer-satisfaction metrics.

During my internship at MUMA, I contributed to organizational diagnosis, coordinated workshops promoting effective communication, and systematized session findings into reports and improvement proposals.

As a group facilitator at Grupo Amistad Nueva Rehabilitation Center, I diagnosed needs and opportunities, led dynamics that encouraged communication and mutual support, and organized results into intervention proposals.

I'm committed to professional growth, service, responsible proposals, and efficient work that adds value. I bring native Spanish and advanced professional English communication skills.