Open to opportunities

Stephany Scarlett

@stephanyscarlett

Bilingual psychologist and HR assistant delivering confidential support and candidate screening with strong data compliance.

Mexico

Message

What I'm looking for

I’m looking for a role that blends psychology and people operations—supporting clients while handling HR documentation, candidate screening, onboarding logistics, and data/privacy compliance in a respectful, organized environment.

I am a bilingual psychologist with experience supporting children and families through supervised therapy, case file reviews, and psychometric testing. I focus on emotional regulation, positive group interaction, and clear communication with parents and stakeholders.

I have also strengthened my people-operations capabilities through an HR internship where I supported recruitment processes, managed employee documentation, and coordinated onboarding logistics and internal events. I prioritize confidentiality and accuracy, ensuring compliance with data privacy policies.

In clinical and institutional settings, I provide supervised therapy sessions for children, adolescents, and adults, including support in schools, foster homes, and nursing homes. I design and facilitate group workshops on stress management, teamwork, and emotional regulation to improve the overall climate.

Across customer service and HR-adjacent work, I remain reliable under pressure—handling sensitive inquiries, maintaining performance KPIs, and managing end-to-end case support in CRM environments. I’m motivated to bring strong administrative discipline, compliance awareness, and client-centered care to a new team.

Experience

Work history, roles, and key accomplishments

Clinical Practice

Une University and Partner Institutions

May 2023 - May 2025 (2 years)

Conducted supervised therapy sessions with children, adolescents, and adults. Facilitated group workshops on stress management, teamwork, and emotional regulation in schools, foster homes, and nursing homes.

Stress Management Emotional Regulation

Apprenticeship Trainee

Mundo Bilingüe

Jan 2023 - Apr 2023 (3 months)

Delivered lessons under supervision using structured teaching strategies in bilingual educational settings. Applied classroom management techniques to support learning.

Classroom Management Bilingual Education Supervised Lesson Delivery

Customer Service Representative

Teleperformance / Hispanic Teleservices

Jan 2018 - Jan 2021 (3 years)

Handled sensitive client and employee inquiries while maintaining internal performance targets (KPIs). Managed end-to-end case support using Salesforce CRM (Financial Services Cloud) and AMEX Claims Management System (ACMS).

Customer Support KPI Management AMEX Claims Management System Case Management

Social Service

Code Jalisco

Nov 2025 - Present (8 months)

Provided supervision and support to preschool children during sports programs, promoting emotional regulation and positive group interaction. Communicated children’s progress and needs to parents.

Emotional Regulation Positive Group Interaction

Intern

Procuraduría de Protección de Niños

Dec 2024 - Present (1 year 7 months)

Assisted with psychometric testing and interpretation, supporting case file reviews and family interviews. Helped ensure compliance with adoption procedures and child protection protocols.

Case Review Family Interviews

Intern

Hacienda San Javier

Dec 2024 - Present (1 year 7 months)

Supported recruitment processes, including candidate screening and interviews. Managed confidential employee documentation and onboarding logistics while ensuring data privacy compliance.

Recruitment coordination Candidate Screening Data Privacy Compliance Onboarding