Open to opportunities

Pablo Oliveira

@pablooliveira1

Message

I lead SaaS customer success teams, improving onboarding, adoption, and customer operations.

Brazil

Message

What I'm looking for

I'm looking to lead customer success, support, implementation, or operations teams in SaaS, improving onboarding, adoption, customer health, service quality, and scalable workflows through cross-functional collaboration.

At Emora Health, I lead a remote Support team while managing complex customer escalations across Support, Billing, Clinical, Provider, Referrals, and Operations. I build HubSpot workflows, ticket routing, reporting, SOPs, QA standards, and training resources that strengthen response consistency and customer experience.

I've managed end-to-end client lifecycle operations in SaaS healthcare, supporting onboarding, platform adoption, troubleshooting, and service delivery through SimpleVet at AmeVet Veterinary Clinic. I also bring experience coordinating global content projects and work fluently in English and Portuguese.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & SaaS Implementation Team Lead

Current

Emora Health

Jan 2023 - Present (3 years 7 months)

Lead and develop a remote Support team through coaching, QA, and performance management while handling complex escalations. Build HubSpot workflows, SOPs, and training resources to improve customer experience and team efficiency.