Yára Tissi

Designed and implemented Customer Success processes from scratch, including onboarding playbooks, adoption milestones, and retention checkpoints. Onboarded 150+ B2B clients in 90 days and supported 1,000+ diagnostic analyses while establishing post-sales engagement cadence to reduce churn risk and drive recurring revenue.

Improved client retention by 30% across a 120-account portfolio through structured post-sales engagement, proactive health checks, and technical training. Managed end-to-end customer lifecycle (onboarding to renewal/expansion), delivering R$300,000+/month in B2B revenue and tracking metrics in Ion Vendas.

Delivered structured post-sales support and technical training to veterinary clinic accounts to drive product adoption and long-term partnerships. Ran workshops and educational sessions to reduce disengagement and increase portfolio usage, earning a two-time win in the Royal Canin Scientific Challenge (2022).

Managed B2B and B2C client relationships across multiple Canadian provinces, ensuring post-sale satisfaction and driving repeat engagement. Resolved client issues and maintained account health in an English-speaking international environment.

Achieved 6x revenue growth through proactive client acquisition and relationship-based consultative selling. Delivered technical product training to new clients to support early adoption and reduce post-purchase disengagement.

Postgraduate study in ESG and Corporate Sustainability at Getúlio Vargas Foundation (FGV), completed in 2024.

Bachelor’s degree in Veterinary Medicine from the Federal Rural University of Rio de Janeiro (UFRRJ), completed in 2015.

Academic exchange program in Applied Biosciences at Dundalk Institute of Technology (DKIT) from 2014 to 2015.

Technical degree in Agriculture and Livestock at the Federal Institute of Rio de Janeiro (IFRJ) from 2006 to 2008.