Ozioma Onyero

At TCP, I responded to customer inquiries through phone, email, and live chat, following company SOPs while working remotely.

I investigated customer concerns, provided timely and accurate resolutions, and escalated complex issues while monitoring cases through resolution.

I used Salesforce, Zoho, Microsoft Office Suite, and Hodu to manage customer interactions and daily operations, maintain CRM records, and meet service quality and response time targets.