Ozioma Onyechege
@oziomaonyechege
Driven customer support professional with extensive sales experience.
NigeriaWhat I'm looking for
I am a dedicated customer support professional and sales executive with over eight years of experience in delivering exceptional service and driving sales performance. My journey began as a customer service representative, where I honed my skills in resolving customer complaints and ensuring satisfaction. Over the years, I have taken on roles of increasing responsibility, including Sales Manager and Sales Supervisor, where I successfully mentored teams and implemented effective sales strategies.
At Harrison Oil and Gas, I led a sales team to exceed quotas and enhance profitability through strategic business planning. My ability to engage clients and build rapport has been instrumental in expanding my professional network and fostering strong client relationships. I am passionate about leveraging my skills in communication and critical thinking to contribute to a dynamic team and drive business success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SweetnSmile Confectionery
Feb 2020 - Jan 2023 (2 years 11 months)
Monitored customer feedback and performance indicators to identify areas of improvement. Provided company information and policies to customers upon inquiry.
Sales Executive
Longrich Bio Science International
Jan 2020 - Present (5 years 4 months)
Demonstrated proactive communication to enhance market presence and drove sales performance consistently surpassing targets. Cultivated and maintained strong client relationships.
Sales Supervisor
Harrison Oil and Gas
Jan 2021 - Jan 2023 (2 years)
Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Exceeded sales quota and increased profitability through effective sales strategy and business planning.
Sales Manager
Harimann Ventures
Jan 2018 - Jan 2022 (3 years 11 months)
Managed customer expectations and navigated the sales process. Liaised with potential customers to build rapport and expand the industry network.
Customer Service Officer
MAShH Ventures
Jan 2009 - Dec 2010 (1 year 11 months)
Assisted a large number of customers daily with a positive attitude and focus on customer satisfaction. Resolved customer complaints by prioritizing and reporting technical issues.
Education
Degrees, certifications, and relevant coursework
Snowflakes Cake Artistry
Certification, Culinary Arts
2012 -
Completed a certification in Cake Designs and Pastries, acquiring skills in baking and cake decoration techniques.
UHUniversity of Port Harcourt
Bachelor of Arts, Linguistics and Communication Studies
2008 -
Studied Linguistics and Communication Studies, focusing on the intricacies of language and effective communication strategies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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