Oyewole Favour
@oyewolefavour
Customer Service Representative at The GeneLab, resolving customer issues and improving satisfaction by 20%.
NigeriaWhat I'm looking for
At The GeneLab, I resolved customer issues and maintained client records, improving customer satisfaction and retention by 20%.
I also managed and verified customer data and results, reducing data-entry and reporting errors by 30%. By addressing customer feedback and implementing service improvements, I contributed to a 25% improvement in overall customer experience.
During my industrial training at The GenELab, I supported the calculation and verification of customer results and assisted with customer communication and follow-ups. My undergraduate research also involved communicating with participants, answering their questions, and maintaining positive relationships throughout the research process.
Experience
Work history, roles, and key accomplishments
Internship
The GeneLab
Jul 2025 - Jul 2026 (1 year)
Resolved customer issues and maintained client records, improving customer satisfaction and retention by 20%. Managed and verified customer data and results, reducing data-entry and reporting errors by 30%.
Undergraduate Research
Ile community
Jun 2024 - Jun 2024 (0 months)
Communicated and followed up with research participants to provide clear information and responded professionally to questions and concerns. Maintained positive relationships to encourage continued cooperation.
Industrial Training
The GenELab
May 2023 - Oct 2023 (5 months)
Supported the calculation and verification of customer results to ensure accuracy and reliability. Assisted in maintaining customer relationships through regular communication and follow-ups.
Education
Degrees, certifications, and relevant coursework
Redeemer's University
Bachelor of Science, Microbiology
2020 - 2024
B.Sc in Microbiology from Redeemer's University, Ede, Osun state, Nigeria, from 2020 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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