Oum Kaltoum EL HALBALI
@oumkaltoumelhalbali
I resolve travel and hospitality customer issues while delivering multilingual, high-touch client service.
MoroccoWhat I'm looking for
I'm currently supporting guests and partners for a leading global travel platform, resolving booking issues and complaints across multiple channels while maintaining high customer satisfaction in a fast-paced multilingual contact centre.
Across 20+ years in hospitality and real estate in Marrakech, I've managed guest houses and property portfolios for international clients, coordinated sales and rentals, and delivered bespoke VIP, wellness, and group-stay experiences. I bring empathetic communication, CRM follow-up, negotiation, operational coordination, and team coaching to every client relationship.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Contact Centre - Travel Platform
Jan 2021 - Present (5 years 7 months)
Delivered high-quality customer support across multiple channels for a leading global travel platform. Resolved guest complaints, booking issues, and partner queries with empathy and professionalism.
Education
Degrees, certifications, and relevant coursework
Oum Kaltoum hasn't added their education
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Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
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