Otniel Putera
@otnielputera
Strategic operations leader specializing in CRM systems, automation, and AI-driven operational transformation.
What I'm looking for
I am a Strategic Operations Leader and MBA graduate with 6+ years building operational infrastructure for venture-backed, high-growth platforms. I specialize in CRM consolidation, omnichannel integration, and automating workflows that eliminate manual bottlenecks.
At SEEK (Jobstreet Express) I led a 0-to-1 CRM consolidation of 13 channels into a unified engine handling 44,000+ interactions with 100% SLA compliance and helped capture IDR 103.9M by removing lead leakage. I design AI-validated workflow logic, develop GTM playbooks, and drive cross-functional adoption between product, engineering, and GTM teams.
Previously I delivered capacity and process improvements at Segari and supported market-entry frameworks at BCG. I bring systems-first thinking, strong data-driven performance management, and a track record scaling business units from 0-to-1.
Experience
Work history, roles, and key accomplishments
Operations Lead
SEEK (Jobstreet Express)
Jul 2024 - Aug 2025 (1 year 1 month)
Architected a 0-to-1 CRM consolidation of 13 fragmented channels into a unified engine handling 44,000+ interactions with 100% SLA compliance and streamlined lead-to-sales handoff to capture IDR 103.9M in revenue.
Customer Success Senior Associate
SEEK (Jobstreet Express)
Mar 2023 - Jun 2024 (1 year 3 months)
Led regional CRM rollout across four territories with UAT and system enhancements, developed retention playbooks that drove a 142% repeat customer rate and supported IDR 20.9M in recurring billing.
Ops Project Associate
Segari
Feb 2022 - Dec 2022 (10 months)
Improved operational performance via trend analysis to increase production capacity by 20% and optimized cross-docking workflows by 15% through standardized SOP implementation.
Associate Category Manager
Segari
Dec 2020 - Feb 2022 (1 year 2 months)
Launched three 0-to-1 business verticals (Beef, Seafood, Poultry) to ~IDR 1B weekly GMV and managed supplier partnerships and pricing to achieve 2x quarterly sales growth.
Developed GTM and market-entry frameworks and conducted quantitative market research and competitor benchmarking to support executive decision-making for Southeast Asia expansion projects.
Education
Degrees, certifications, and relevant coursework
University of Wales Trinity Saint David
Master of Business Administration, Business Administration
Completed a Master of Business Administration focusing on strategic operations and systems-driven growth.
Swiss German University
Bachelor of Arts and Bachelor of Engineering, Business / Engineering
Completed dual Bachelor degrees (BA and S.E.) with coursework related to business and engineering disciplines.
Availability
Location
Authorized to work in
Job categories
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