At Metro Bank, I lead technology operations, service transition, production readiness and resilience across a regulated banking environment. I lead a multidisciplinary team of 30 engineers supporting high-availability banking services.
I led cloud migration and production-handover governance for 600+ servers and 90+ applications. I also established the Service Transition function and formal Operational Acceptance Testing framework, accelerating project delivery timelines by 20%.
By improving capacity planning, infrastructure optimisation and observability, I reduced service downtime by 30%. I also lead disaster recovery and business continuity planning, and led the implementation of Rubrik as a cyber-recovery capability.
Earlier at Metro Bank, I provided advanced third-line production support and automated operational processes using PowerShell and Bash. At BANQUE POPULAIRE RIVES DE PARIS, I supported banking technology projects and network and infrastructure operations.
