At Metro Bank, I supported T24 core banking systems across digital channels, managing incidents and helping maintain platform stability. I also monitored platform health with Splunk and AppDynamics.
I supported secure integrations using Temenos Web Services and RESTful APIs, and worked with engineering teams and vendors on system upgrades, releases, and UAT. I contributed to disaster recovery planning and workflow automation initiatives.
I reduced commercial platform ticket SLAs from 48 hours to 1 hour and helped launch the “Right First Time” initiative, increasing accuracy from 80% to 99.6%. I also produced KPI reporting and developed SOPs, playbooks, and process maps.
