ES

Looking for a job

Eshanth Sukumaran

@eshanthsukumaran

Transition Coordinator and Business Analyst at Barclays, handling client access and banking service processes.

At Barclays, I work as a Transition Coordinator/Business Analyst, handling client access to banking platforms and supporting customer queries across chat, email, and phone.

I’ve worked on the Hitachi biometric to Gemalto smartcard migration project and on Purpose Code Projects related to Legal Identifiers and ISO 20022. My work has also included SEPA BSD migration keying and digital channel support.

At HTEC LTD, I supported network and firewall infrastructure, Windows deployments, and Microsoft 365 services. I documented incident resolution and achieved 95% customer satisfaction.

Earlier, I supported virtual platforms and Cisco Unified Call Manager at HCL TECHNOLOGIES, and installed and supported Linux and Windows systems at SAMSUNG LTD. I hold an MSc in Applied Computing and certifications including MCP, MCSA, MCSE, and CCNA.

Experience

Work history, roles, and key accomplishments

BA

Current

Transition Coordinator/Business Analyst

Current

Barclays

Jun 2022 - Present (4 years 4 months)

Building relationships with key stakeholders and managing risk and controls. Resolving customer inquiries and implementing customer care procedures.

HL

Technical Analyst

HTEC Ltd

Nov 2018 - Feb 2022 (3 years 3 months)

Handled firewall and network infrastructures, created technical documentation, and provided reactive and proactive support to colleagues and business areas.

HT

Associate Consultant

HCL Technologies

Feb 2013 - Apr 2014 (1 year 2 months)

Troubleshot high priority incidents and online requests, created reports, and handled virtual platforms on Linux and Windows.

Troubleshooting Incident Management Linux Windows Virtual Machines Cisco Unified Communications Manager (CUCM)Remote Desktop Support CLST Flowcharts Call Documentation Security Standards Compliance Training

SL

System Administrator

Feb 2010 - Dec 2012 (2 years 10 months)

Led staff, handled customer complaints, installed and configured Linux and Windows OS, and managed ERP tools like NetSuite and SAP.

Linux Windows NetSuite SAP Active Directory Windows 2000 2003 Server Remote Desktop Support File Permission Settings Mobile Devices Backup Restores KPIs SLA Ticket Logging client feedback

BS

Faculty

Basic Group Education and Service

Dec 2006 - Feb 2008 (1 year 2 months)

Logged and resolved customer complaints, built rapport with customers, and handled IT installation and maintenance.

Customer Service Complaint Resolution Sage 50 Accounts ERP Asset Management IT Installations Troubleshooting Stock Taking Invoicing Bookkeeping

Education

Degrees, certifications, and relevant coursework

SU

Southampton Solent University

MSc, Applied Computing

2016 - 2018

Completed an MSc in Applied Computing at Southampton Solent University from 2016 to 2018.

DU

Dr. CVR University

Bachelor's in Computer Application (BCA), Computer Application

2012 - 2015

Earned a Bachelor's in Computer Application (BCA) from Dr. CVR University, India, from 2012 to 2015.

JP

JDT Islam Polytechnic

Diploma, Computer Engineering

2003 - 2006

Completed a Diploma in Computer Engineering at JDT Islam Polytechnic, Calicut, India, from 2003 to 2006.

MI

Microsoft

Microsoft Certified Professional, Information Technology

Certified as a Microsoft Certified Professional.

MI

Microsoft

Microsoft Certified System Administrator (MCSA), Information Technology

Certified as a Microsoft Certified System Administrator (MCSA).

MI

Microsoft

Microsoft Certified System Engineer (MCSE), Information Technology

Certified as a Microsoft Certified System Engineer (MCSE).

CI

Cisco

Cisco Certified Network Associate (CCNA), Networking

Certified as a Cisco Certified Network Associate (CCNA).

Tech stack

Software and tools used professionally

Salesforce

Jira

Linux

Confluence

NetSuite

SAP

Atlassian

Availability

Looking for a job

Location

United Kingdom

Authorized to work in

Salary expectations

30k+ GBP

Job categories

Business Analyst Transition Specialist Technical Analyst Systems Administrator IT Support Specialist

Skills

Business Analysis Incident Management Customer Service Banking Operations Risk And Controls User Access Administration SEPA BACS ISO 20022 Windows Administration Linux Firewall Administration Network Infrastructure Remote Desktop Support Hardware Software Troubleshooting

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