Osmond Kennedy
@osmondkennedy
Customer Service Representative at Broadshift Technologies, supporting VTPass users and improving service delivery.
NigeriaWhat I'm looking for
At Broadshift Technologies Limited, I support VTPass users with navigating the online platform and its mobile application, while answering questions about company services. I also process customer calls and correspondence and log interactions in CRM tools.
I relay customer feedback to cross-functional teams, contributing to product and platform optimization. I monitor customer satisfaction and resolution times, and escalate high-priority customer accounts for resolution.
At BlueSky Media Group, I managed social media activity, developed campaigns, and adapted promotions based on audience response. I also optimized content using SEO knowledge and replied to comments and messages to support customer retention.
My studies at Babcock University focused on Mass Communication, Public Relations, and Advertising. I’ve also completed Virtual Assistance training and hold certifications in Public Relations and Virtual Assistance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Broadshift Technologies Limited
Feb 2023 - Present (3 years 8 months)
Worked as Customer Service Representative at Broadshift Technologies Limited.
Senior Customer Support Executive
Broadshift Technologies Limited
Feb 2023 - Present (3 years 8 months)
- Processed inbound and outbound customer calls, providing information on service or product upgrades as well as handle in-person, email and mailed correspondence.
- Provided in-depth information about company services and guided users on navigating the VTPass online platform (website and mobile application) with a high degree of empathy and value-driven support.
- Partnered with cross-functional
Social Media Manager
BlueSky Media Group
May 2021 - Aug 2021 (3 months)
- Worked closely with Clients and Customer Service to design effective promotions to meet customer needs and exceed sales goals.
- Monitored social media trends and suggested ways to implement them.
- Uploaded posts to social media channels.
- Promoted brand activity at public and industry events to build awareness.
- Built public relations strategies for an expanded advertising range.
- Repl
Student Intern
BlueSky Media Group
May 2021 - Aug 2021 (3 months)
SOCIAL MEDIA MANAGER 05/2021 – 08/2021
MEDIA PROMOTIONS AND PRINTING SERVICES 05/2021 – 08/2021
Blue Sky Media Group, Ogba, Lagos
- Worked closely with Clients and Customer Service to design effective promotions to meet customer needs and exceed sales goals.
- Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
- Developed social media and
Education
Degrees, certifications, and relevant coursework
Babcock University, Ilishan-Remo, Nigeria
Bachelor of Applied Science - BASc, Advertising
ALX
Virtual Assistance Skills Certification
Babcock University
Bachelor of Science, Mass Communication/Media Studies
Majors: Public Relation and Advertising (Second Class Honours (Upper Division 2:1))
Kayshow Concept
NIGERIAN INSTITUTE OF PUBLIC RELATIONS, LAGOS
Public Relations Certification
New Horizons Foundation Inc
Cource on Technology
alx_africa
Virtual Assistance Training
Nov 2024
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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