Open to opportunities

Taofeekat Olamiji

@taofeekatolamiji

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Budding professional in public relations and advertising sector.

Nigeria

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What I'm looking for

I am looking for a dynamic environment where I can contribute to innovative public relations and advertising strategies while growing my skills.

I am a budding professional in the public relations and advertising sector, with hands-on experience that showcases my capabilities. My journey began at Virtual Media Network, where I worked as a Media Assistant, conducting interviews with prominent media personalities and contributing to live shows. This role honed my skills in content curation and strategy, allowing me to bring creative ideas that significantly enhanced viewership.

Currently, I serve as a Social Media Marketing professional at EKOVOLT TELCO LIMITED, where I manage customer service processes and improve problem resolution channels. My dedication to customer satisfaction has led to a remarkable recovery of over 50% of churned customers. I am a diligent team player with strong work ethics, eager to make significant contributions to the public relations and advertising sectors.

Experience

Work history, roles, and key accomplishments

Current

Social Media Marketing

Current

EKOVOLT TELCO LIMITED

Jul 2024 - Present (11 months)

Currently serving as the first responder for customer issues, creating tickets, and coordinating with the technical team for resolution. Managed billing, customer onboarding, and account setup, while improving customer service processes.

Customer Service Microsoft Office Ticketing Systems Account Management

Customer Service & Support Representative

DIRECT BROADBAND AND MOBILE LIMITED

Jan 2023 - Mar 2024 (1 year 2 months)

Worked to ensure constant customer subscriptions, sourced issues with accounts, and collaborated with technical teams to resolve problems. Achieved a significant return rate of customers who had previously unsubscribed.

Team Collaboration Subscriptions Communication

Media Assistant

VIRTUAL MEDIA NETWORK

Jul 2021 - Oct 2021 (3 months)

Conducted interviews with media personalities and assisted in planning daily tasks for live shows. Supported advertising proposals and generated brand performance reports.

Interviewing Content Creation Brand Management Advertising

Communication and PR Assistant

AYOBO IPAJA LCDA

Jul 2019 - Oct 2019 (3 months)

Wrote reports and online publications for the local government, curated stories for online platforms, and conducted interviews with stakeholders.

Public Relations Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Caleb University

Bachelor's Degree, Mass Communication

2018 - 2022

Grade: 4.18

Studied Mass Communication with a major in Public Relations and Advertising, focusing on the principles and practices of effective communication in various media formats.