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osiris esparza

@osirisesparza

I deliver benefits implementations, case management, onboarding operations, and process improvements across complex organizations.

United States

Message

What I'm looking for

I'm seeking opportunities to apply my leadership, analytical, stakeholder management, implementation, and process improvement experience to complex operations and customer-focused outcomes.

I'm currently managing end-to-end benefits administration implementations at Bswift, from requirements gathering and system configuration through testing, deployment, and go-live support.

I partner with clients and cross-functional teams to align solutions with benefits requirements, resolve implementation issues, and maintain SOPs, process documentation, and implementation guides.

My background includes leading case resolution at Falck Global Assistance, managing new-hire onboarding at Kforce Staffing, and determining healthcare assistance eligibility at Texas Health and Human Services Commission.

Across operations, HR support, quality assurance, and case management, I've used data analysis, compliance controls, stakeholder communication, and team leadership to improve processes and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Implementation Analyst

Current

B swift

Apr 2026 - Present (5 months)

Managed end-to-end benefits administration implementations, including requirements gathering, system configuration, testing, and deployment. Partnered with clients and cross-functional teams to deliver solutions aligned with business and benefits requirements.

Requirements Gathering System Configuration Testing UAT Benefits Administration Project Management SOPs Process documentation Stakeholder Communication

Current

Lead Case Manager

Current

Falck Global Assistance

Aug 2023 - Present (3 years 1 month)

Communicate with clients, medical professionals, and service providers to ensure efficient case resolution. Provide comprehensive support to clients through collaboration with cross-functional teams.

Case Management Client Communication Documentation Compliance Escalation Management Customer Service

New Hire Experience Manager

K force Staffing

Jan 2022 - Aug 2023 (1 year 7 months)

Managed onboarding documentation and ensured compliance for new hires. Coordinated background screenings, immigration documentation, and onboarding activities with multiple departments.

Onboarding Compliance Background Screening Process Improvement Data Analysis Employee Experience

Medical Eligibility Specialist II

Texas Health and Human Services Commission

Sep 2018 - Jan 2022 (3 years 4 months)

Evaluated client documentation to determine eligibility for healthcare assistance programs. Collaborated with healthcare providers and insurance organizations to process applications accurately and efficiently.

Eligibility Case Management Medicaid Medicare Healthcare Programs Documentation Review Collaboration

HR Support Specialist

Department of Family and Protective Services

Aug 2017 - Sep 2018 (1 year 1 month)

Coordinated scheduling activities and prepared statistical reports for management. Improved data accuracy through effective use of technology and reporting tools.

Scheduling Statistical Reporting Reporting Tools Documentation Performance Management

Operations Coordinator Lead

Mount Franklin Foods

Sep 2015 - Aug 2017 (1 year 11 months)

Led operational improvement initiatives, including warehouse barcode scanning implementation. Conducted safety inspections and maintained workplace compliance standards.

Operations Management Process Improvement Safety Inspections Compliance Data Analysis