At SUPERIOR HEALTH PLAN, I managed daily outreach operations for 14 remote team members across three Medicaid programs. I led process-improvement projects and created standard operating procedures to make work more consistent.
I reduced documentation errors by 30% through SOP redesign and note-detail audits. I also built Power BI dashboards and Excel reports, then automated daily reporting with Power Automate.
I redesigned new-hire training, reducing training time from three months to two, and coordinated onboarding for more than 30 hires. A guide I created shortened staffing-request initiation from one week to 1–2 days.
Earlier, I coordinated care transitions for STAR Kids and STAR+PLUS members, recruiting logistics at CENTENE CORPORATION, and HR and interview coordination through BURNETT STAFFING ASSIGNMENT. I hold an M.S. in Organizational Leadership and am bilingual in English and Spanish.
